March 20, 2006

• Orbitz dot com! you ASS HOLE!

  so back in January, i reserved at Travelodge for party of four through Orbitz...
  the price they quoted was $100 flat for party of 4.

  when i arrived at Travelodge in South Lake Tahoe, the receptionist told me there's extra charge for extra party i had in a room... 
  Travelodge stated - "the room is meant for 2 people at price of $100.  if you are going to extra people staying over, it will be $10 more per person." 
  i showed him the receipt i printed through Orbitz, and he said they were wrong. 
  i ended up paying $20 more to stay or else i wouldn't have a play to stay.
  he recommanded that i contact Orbitz and get reimbursed...

  so i've been tring to contact Orbitz for 3 months...

  these are few messeges i got back -

  1.  "Thank you for contacting Orbitz.

  We understand your concern regarding
  this issue and apologize for the
  delay in getting back to you.
  In
  reviewing our reservation system, I show that you have contacted our
  
  customer service representative i this regard. Our representative has
  
  contacted the hotel in this regard. The hotel representative has
  
  informed us that the hotel had charged you more than what had been
  
  quoted by Orbitz because of the $10.00 extra person fee. $97.00 was the
  
  cost for 2 people and you had 4 guests for this reservation, hence you
  
  had been charged $20.00. However, I further show you have been advised
  
  to fax in your receipt for this reservation.
  For further assistance in
  this regard, please contact Orbitz
  hotelhelpdesk at 888-656-4546. Our
  representative will be glad to assist
  you. If you are calling from outside
  the United states, please call
  1-312-416-0018.

  We value you as a
  customer and look forward to serving you again in the
  future."

  2.  "Thank you for contacting Orbitz.

  We apologize for the delay in getting
  back to you.  Unfortunately, the
  research is taking longer than expected.due
  to high inflow of email
  volume involving research.
   
  At this time, we
  do not have a turn around time on when a resolution
  will be forthcoming.
  However, we shall try our best to have a resolution
  on your issue at the
  earliest.
   
  You will be contacted by our resolution department as soon as
  your issue
  is resolved

  We value you as a customer and look forward to
  serving you again in the
  future."

  3.  "Thank you for contacting Orbitz.

  In reviewing our reservation system, I
  show that your issue has already
  been forwarded to the appropriate
  department for further research.
  However, for further assistance regarding
  this issue please contact us
  over the phone at 888-656-4546 or if you are
  calling from outside of US,
  please contact us on our international number at
  1-312-416-0018. Our
  Customer Service representative will be glad to assist
  you.

  We value you as a customer and look forward to serving you again in
  the
  future."

  i HAVE sent them about 20 e-mails so far...  attachments of my receipt (scanned), hyperlink of my receipt, PHOTO of my receipt..

  Do you see how the messeges are pretty much similar?
  those assholes don't wanna give me my $20

  Fuck YOU ORBITZ!

  • 9:21 pm
  • 4 Comments